FAQ
You've got questions, we've got answers! Scroll the categories below or send any additional questions to hello@theurbanacres.com!
Shipping
Where do you ship to?
We ship domestically and internationally. Please note that free shipping applies only to U.S. orders and international orders typically take a little longer to arrive to their destination. To calculate the shipping cost on your order, add to cart, input your address and your shipping total will appear.
How long does shipping take?
We typically ship within 2-3 business days of your purchase. If for some reason your order is taking longer to process, we will email you!
How do I track my order?
You will receive a tracking number via email once your order has shipped. Make sure you give us permission to email you!
Returns
How do I return an item?
Items may be returned in their original condition within 14 days of receipt. To initiate a return please contact us at hello@theurbanacres.com and include your order number and reason for returning. We'll send you back a shipping label and funds will be returned once your return has been processed.
How long does it take to process my return?
Your refund will be processed as soon as we receive your return.
Kit Questions
Does the kit come with everything I need?
Our beginner kits come with everything you need to learn punch needle, including a Punch Needle 101 course! If you have already punched before, we suggest ordering a "Refill Kit" so you only pay for the components you need!
What is the yarn content?
Our beginner and refill kits are made with a premium high-quality acrylic yarn. All rug kits are 100% North American Rug Wool hand-dyed in Tulsa, Oklahoma.
What if I need help punching?
We are confident our Punch Needle 101 course will get you punching like a pro! But if you still need help, feel free to reach out with any questions to hello@theurbanacres.com